Terms & Conditions

Last updated: 13 September 2026

This is a plain-English summary of a general template, written to be fair and clear rather than to win an argument. It is not a substitute for advice from a qualified solicitor. If a dispute ever gets serious, or before you scale this business up significantly, it's worth having a professional review these terms for your specific situation.

1. Who we are

Qp Digital is a trading name of Jonah Quartey, a sole trader based in England. In these terms, "we", "us" and "our" mean Qp Digital; "you" and "client" mean the person or business enquiring about, paying for, or receiving a service from us.

Contact: contact@qp-digital.co.uk · 020 3750 8659

We work from a private address rather than a public premises, so it isn't listed here. Our trading address is given in writing to every client before any contract is agreed, and we'll send it to anyone who asks. Just email contact@qp-digital.co.uk.

2. Agreeing to these terms

By submitting an enquiry, accepting a quote, or making a payment through a Qp Digital payment link, you agree to these terms for that engagement. If anything here conflicts with something we agreed with you in writing (e.g. by email), the specific written agreement takes priority for that point.

3. Services

We offer websites, CRM setup, SEO, booking systems, branding, reporting dashboards, automation, and other digital projects agreed between us. The exact scope of what's included is agreed individually with you (normally by email) before any payment is requested, and that agreed scope is what governs the engagement.

4. Quotes and pricing

Pricing is bespoke and negotiable. A quote is only valid for the scope it was given for. If what you need changes, the price may need to change with it, and we'll tell you before doing any additional work. All prices are in GBP (£) unless we've agreed otherwise in writing.

5. Payment

Payments are processed by Stripe, a third-party payment provider. By paying, you're also subject to Stripe's own terms. Unless we've agreed otherwise in writing, payment is required upfront, before a service is delivered or activated. Your account only activates once Stripe confirms your payment has actually gone through.

6. Delivery and turnaround

For a website, "activation" is automatic and instant the moment payment clears. Your site goes live with no manual step on our part. For services without an equivalent single switch (SEO, CRM setup, branding, and similar), your account still flips to active immediately on payment, but actually carrying out and delivering the work follows within a reasonable time after that. We aim to turn things around quickly, but "lightning fast" is our aim, not a guaranteed deadline. If a firm deadline matters to you, agree one with us in writing before paying.

7. Your responsibilities

You're responsible for giving us accurate information, and for getting back to us with content, feedback, or access/credentials we reasonably need in good time. If a delay is caused by us waiting on something from you, that's not on us, and it may push back any turnaround estimate we've given.

8. Ownership of what we build

Until you've paid in full for a piece of work, it remains our property. Once you've paid in full, ownership of that specific deliverable (your website, logo, etc.) transfers to you, except for any underlying tools, code libraries, or frameworks we used to build it (which we or their original owners keep), and except any third-party-licensed assets (stock photos, fonts, etc.), which stay subject to their own licenses. Unless you ask us in writing not to, we may show completed work in our own portfolio.

9. Refunds and cancellations (business customers)

This section applies where you are buying as a business: a company, or a sole trader or partnership buying for the purposes of your trade. If you are buying as a private individual, section 10 applies to you instead and gives you more rights than this section does.

Because this is bespoke digital work, once we've started work, or once a service has been activated, fees are generally non-refundable. If you cancel before any work has started, we'll refund what you paid at our discretion, less any payment-processing fees already deducted by Stripe. Where a refund is agreed, it's returned to your original payment method through Stripe and your access to that service is switched off at the same time. It typically takes 5 to 10 business days to appear, depending on your bank. Specific refund terms can always be agreed with you in writing for a particular engagement, and that agreement takes priority over this default.

10. If you are a consumer: your 14-day cancellation right

This section applies if you are buying as a private individual rather than for a business. Because we agree everything at a distance (by email, phone or through this website), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a cancellation right, and nothing in these terms takes it away. Where anything else in these terms conflicts with this section, this section wins.

Your right to cancel

You have 14 days to cancel, without giving any reason. The 14 days run from the day after the day we agree the contract with you.

How to cancel

Just tell us clearly that you want to cancel, before the 14 days are up. Email contact@qp-digital.co.uk, or ask us for our postal address if you would rather write. You can use the form at the end of these terms, but you don't have to: a plain email saying you're cancelling is enough. To meet the deadline it's enough that you send your message before the 14 days expire.

If you ask us to start within the 14 days

We often can't wait two weeks to begin, and you may not want us to. If you ask us to start work during your cancellation period, we'll ask you to confirm that in writing first. Two things then follow, and we'll say both to you plainly at the time:

• If you cancel partway through, you still owe us a proportionate amount for the work already done up to the moment you told us, not the whole fee.
• Once the service has been fully performed within those 14 days, and you asked us to start and acknowledged this, the cancellation right ends. That is the only way it ends early.

If we start work without asking you for that confirmation, you can cancel within the 14 days and owe us nothing for what we did.

Refunds

We'll refund you within 14 days of the day you tell us you're cancelling, using the same payment method you used, with no fee for the refund itself. Where you asked us to start early, we'll deduct only the proportionate amount described above.

Your other rights are unaffected

Separately from cancellation, the Consumer Rights Act 2015 says our work must be carried out with reasonable care and skill. If it isn't, you're entitled to have it put right, or to a price reduction. Nothing in these terms limits that.

11. No guaranteed outcomes

For SEO, marketing, or anything depending on outside factors (search engine algorithms, market conditions, your own business decisions), we can't and don't guarantee specific results, whether rankings, traffic, sales, or similar. We'll do the work with reasonable care and skill; the outcome still depends on things outside our control.

12. Liability

We provide our services with reasonable care and skill. To the fullest extent the law allows, our total liability to you for any claim arising from a service is limited to the amount you actually paid us for that specific service, and we're not liable for indirect or consequential loss (like loss of profits or business opportunity). Nothing in these terms limits or excludes liability where it would be unlawful to do so, including for death or personal injury caused by negligence, or for fraud.

If you are a consumer: the cap above does not apply to you. We are responsible for loss you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable. Your legal rights as a consumer are not affected by anything in these terms.

13. Third-party services

Delivering our services relies on third parties: Stripe for payments, Netlify for hosting, and Resend for transactional email. We're not responsible for outages, errors, or issues that originate in those providers' own systems, though we'll do what we reasonably can to help if something goes wrong on their end.

14. Ending an ongoing engagement

For an ongoing service (like a monthly SEO package), either of us can end it with reasonable written notice. Fees already paid for work already done aren't refunded on cancellation; any outstanding fees for work already completed remain payable.

15. Changes to these terms

We may update these terms from time to time, and the "Last updated" date at the top will change when we do. If you have an active, ongoing engagement with us, we'll let you know about any change that materially affects it.

16. Complaints

If something's gone wrong, please raise it with us directly first at contact@qp-digital.co.uk. Most things can be sorted out by just talking it through, and we'd genuinely rather fix a problem than end up in a dispute over it.

17. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

If you are a consumer: you keep the benefit of any mandatory protections of the law of the part of the UK you live in, and you can bring proceedings in the courts there. Nothing here requires you to go to court in England if you live in Scotland or Northern Ireland.

18. Model cancellation form

You only need this if you are a consumer exercising the right in section 10, and even then you don't have to use it. Any clear statement that you're cancelling will do. Copy it into an email to contact@qp-digital.co.uk, or post it to us (email us for the postal address first, see section 1).

To Qp Digital (Jonah Quartey), contact@qp-digital.co.uk:

I hereby give notice that I cancel my contract for the supply of the following service:
_______________________________________________

Ordered on: _______________________

Name of consumer: _______________________

Address of consumer: _______________________

Signature of consumer (only if this form is notified on paper): _______________________

Date: _______________________